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A special-purpose vehicle established by Bank Negara Malaysia for Bumiputera small and medium enterprises and to undertake the role of a one-stop centre on Bumiputera financing issues.
All banking institutions have been required by Bank Negara Malaysia to establish a complaints unit within their respective institution. You should first try to resolve your complaint with your financial institution. However, if you are still not satisfied with the reply, you can refer your problem to Bank Negara Malaysia. For matters relating to Bumiputera business loans, you can also refer your problem to ERF Sdn. Bhd.
Tingkat 7 & 9, Bangunan Sime Bank, Jalan Sultan Sulaiman, 50000 Kuala Lumpur
+60 3 2078 1378
+60 3 2072 1411